You are here:   Home  »  Patients  »  NHS Patients  »  Our Successes


What our patients have been saying about their experience at the Leicester Fertility Centre

Patient satisfaction survey April-June 2017

Administration team 

  • Julia has the ability of making you feel at ease and welcome. She was able to recall us by name which made the experience that little more personal and warm :)
  • The admin staff are fantastic especially Julia. She is a credit to the service and has made our experience far more bearable. She is brilliant.
  • Polite and professional and caring manner
  • The administration team was always helpful when I had questions or concerns. Especially Julia's smile and big heart made our fertility journey very enjoyable
  • Very happy with care received
  • I've mainly been greeted by Julia, who is amazing, always greets me by name and is always helpful
  • All staff were amazing. Frequently had to leave messages due to not answering phone, however always got a call back
  • Everyone is so lovely and caring. It was very nice, Julia on reception took the time to learn our names


  • We felt that the whole team of which we met Cathy, Caroline, June and Janessa were incredibly helpful, caring and showed great passion and pride in working with us :)
  • The nurses in the main are very supportive and compassionate. Special credit to June and Caroline who are extremely empathic and genuine
  • Excellent service provided by staff. Professional and caring and were clear in each step of the process.
  • We were working with four wonderful nurses, normally Caroline, June, Janessa and Carly. They made each step understandable and took time to answer my questions
  • All very kind and there to support and reassure you through the emotional times
  • Excellent - went above and beyond
  • Everyone is very kind and approachable, nothing is too much trouble.

Medical Team

  • All other medical staff have been helpful and kind
  • Once again, professional, caring, provided information in a clear manner. Excellent

Embryology Team

  • Christina was lovely and showed a fantastic positive attitude which made us very positive too :)
  • Very supportive over the phone and explained everything very well
  • Amy contacted us after egg collection to say that eggs have been fertilised. She even called me on the third day (Saturday) to confirm the development of the embryos. I really appreciate that
  • At point of transfer they gave me a lot of information about my eggs, I'm so grateful for them fertilising and looking after them
  • Kept us very informed
  • Super friendly, putting us at ease


  • Was helpful


  • "Without your help, support, advice and smiles we wouldn't have our 3 little miracles. 6 years of waiting for our first miracle, alot of heartbreak all gone once we held her in our arms! We came back with a glimmer of hope that we might be lucky enough to get a second miracle but we got not one but two little miracles. We are stunned at how very lucky we are to have 3 wonderful children and "thank you" doesn't really convey how we feel about you guys, you truly change lives by giving the gift of life, you are a light in the darkness when hope seems to have gone! Thank you so much..." September 2016

  • "We would like to thank you for all of your help. A big thank you to Neelam Potdar for your beautiful way of explaining everything to us and for being so kind and understanding. And Julia Phillips, you are a gem! your happy personality and lovely smile made us feel at ease. We didn't actually complete our journey with the clinic as we conceived naturally. But we are so grateful for your help!!.." September 2016
  • "We would just like to say a special thank you to Dr Gelbaya, the team that took care of me in theatre. The nurses and receptionists and the embryologists. We appreciate all that you have done for us.." September 2016
  • "Thank you so much for helping us through our journey. I gave birth to a beautiful baby boy, I can't thank you and your team enough for all the support and kindess, you made such a hard time a little easier, we wouldn't have gotten through it without you, we are eternally grateful to you for making our dream come true..." October 2016

  • "I have just called to enquire about referral criteria and spoke to a lady called Julia. Julia gave me all the advice I needed and more. With ease, she  put my mind at rest and with kindness has lifted a heavy weight off my shoulders. With many thanks..." January 2017 

  • "Just wanted to say a BIG thanks to everyone for being so supportive and caring during our treatment ... you are AMAZING!.." March 2017

  • "Thank you is not enough to express how immensely grateful we are that you played a BIG, important and amazing part for us to become parents..." August 2017

  • "Where do we start? Thank you, thank you so much for giving us our little boy. We could not have asked for anything more from any of you..." August 2017

  • "The now three of us, wanted to thank you all from the bottom of our hearts. This card does not seem enough to express our gratitude, and no words can describe how grateful we are for your assistance in achieving our dream of a perfect little family. You all truly are angels in disguise..." August 2017