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Contact us

We have a new email address for general enquires

Please be aware that this email address is not secure and checked on a regular basis during office hours only Monday- Friday 9am-3.30pm 
As this is an NHS email address emails containing words which could be misconstrued, such as sperm, will be filtered out and will not reach us
For specific advice regarding your current treatment or medication, urgent or time sensitive medical advice and booking of appointments please call 0116 258 5922

At Leicester we strive to ensure all patients, both NHS & privately funded receive the best care, tailored to their needs, delivered with compassion & care. We share your disappointment if your experience is not that of our normally high standard. We kindly ask that you give us the opportunity to address this by contacting us directly via post or telephone first, before posting negative feedback on anonymous forums. We value the opportunity feedback gives us to learn & make changes for the better. Thank you for your continued support, as well as giving us the chance to be part of your journey.

Office opening hours

Leicester Fertility Centre Reception is open Monday - Friday 09:00 until 16.30

The phone is only manned during these times, however an answer service is available for routine appointments and enquiries. Please leave your name, contact details and query and a member of the team will get back to you. Please be aware that Monday mornings are extremely busy and it may take until the afternoon for non urgent queries to be answered.

Emergency Contact for patients

We provide emergency cover for patients 24 hours a day, 365 days a year.

Our direct line telephone number (0116 2585922) is manned throughout the day.

Our emergency out of hour’s number is: 07921545571.

One of our specialist infertility nurses will be able to deal with any emergency issues.

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Our numbers

In order for us to help you quickly, please ensure you dial the correct number for your query


General, Counselling, Financial and  Appointment queries:

Tel: 0116 258 5922


Embryology, Andrology, sperm donation or any other Laboratory queries: 

Tel: 0116 258 5944


Or contact us by post:

Leicester Fertility Centre
Kensington Building,
Leicester Royal Infirmary
Infirmary Square
Leicester LE1 5WW



Keeping in contact

Your journey with Leicester Fertility Center has now come to a happy end, but please do not forget about us. We would love to hear how things progress, and about the final outcome of your treatment.

 We are also legally required to report all pregnancy outcomes to our governing body, the Human Fertilisation and Embryology Authority. We would therefore be very grateful if you could please provide the details requested by downloading the Outcome Form below, and return the form to us either by post or email at your earliest convenience. 

 We understand that life can be busy therefore, if we do not hear from you someone from the team may contact you for an update.

 Wishing you all the best,

 The Leicester Fertility Team

Hospital map

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